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Fraud Specialist (f/m)

Festanstellung, Vollzeit · Berlin

Über uns
Blacklane ist ein globaler Fahrdienstservice und in mehr als 50 Ländern, über 300 Städten und 500 Flughäfen verlässlicher Partner vor Ort. Wir bringen unsere Kunden pünktlich, sicher und zuverlässig an jedes gewünschte Ziel weltweit. Mit unserer innovativen Technologie und der mehrsprachigen Kundenbetreuung koordinieren wir in Echtzeit zehntausende Premium-Fahrzeuge rund um die Uhr. Der professionelle Chauffeurservice von Blacklane ist in über 500 Flughäfen weltweit die ideale Lösung für Ihre Fortbewegung

Bist Du auf zukünfitge Aufgaben und Projekte bei Blackane neugierig? Schau Dir unser Team Video an. Arbeiten bei Blacklane

Darüber hinaus führen wir Dich gerne hier durch unser Blacklane HQ office in Berlin.


Deine Aufgaben:
As a Fraud Specialist, you are part of our Finance Department and are responsible for detecting and preventing fraudulent use of Blacklanes’ services.

  • You will gather and analyze appropriate transaction data from our internal tools, as well as industry standard fraud detection tools.
  • You're the first contact person for colleagues that need help and assistance on suspicious bookings.
  • You review reports for potentially fraudulent transactions and manage calls on fraud issues from operational departments, investigating leads from internal and external sources with correct follow-up and documentation
  • You will be in contact with credit card companies and issuing institutes to verify charge activity.
  • You provide statistics and insight into current trends regarding these activities within our operational teams.
Dein Profil:
  • You approach challenges with a positive attitude, and keeping customers satisfied after mistakes happen is what keeps your heart beating.
  • Ideally at least 1 year experience in similar roles requiring critical thinking, and investigation skills, potentially in the banking area or for online services.
  • You're a brilliant communicator – both spoken and written. Excellent English language skills, German or additional languages are a plus.
  • You are convincing while also being personable, helpful and competent. And you possess a  high degree of flexibility, team spirit, independence and are always open to new tasks.
  • You are willing to work in a rotating 3 shift model.
  • You are in possession of a valid work permit for Germany, which is valid for at least one more year.
  • You are a team player, with the ability to motivate the team to improve each day.
  • A strong sense of initiative and ownership and the ability to work well under pressure while multitasking.
Gestalte mit uns die Zukunft von Blacklane und:
  • You will work in the exciting and innovative market of global ground transportation.
  • You will become part of a unique international and professional team, that is characterized by flat hierarchies, a family-like atmosphere, flexible working hours and an open feedback culture
  • You will have the tremendous opportunity to grow with us and develop your skills, supported by our talent training team.
  • You will work in a modern office with a variety of fresh fruits and drinks, regular company and team events and a lot of fun games.

Deine Bewerbung

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