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Customer Happiness Officer – Mandarin (f/m)

Festanstellung

Berlin
Vollzeit
Über uns
Blacklane ist ein globaler Fahrdienstservice und in mehr als 50 Ländern, 250 Städten und 500 Flughäfen verlässlicher Partner vor Ort. Wir bringen unsere Kunden pünktlich, sicher und zuverlässig an jedes gewünschte Ziel weltweit. Mit unserer innovativen Technologie und der mehrsprachigen Kundenbetreuung koordinieren wir in Echtzeit zehntausende Premium-Fahrzeuge rund um die Uhr.

HIER FÜHREN WIR DICH DURCH UNSER BLACKLANE HQ OFFICE IN BERLIN
Deine Aufgaben:
  • Support our customers and drivers by answering phone calls and emails and work to resolve their queries in real time
  • Handle internal administrative tasks such as dispatching and Service Control
  • Proactively recommend our customers features and benefits of Blacklane services
  • Provide consistent feedback regarding customer satisfaction as well as processes
  • Maintain and promote a positive attitude while meeting productivity goals
Dein Profil:
  • Experience in a strongly service-oriented industry (Call Center, Hotel e.g.)
  • You're a brilliant communicator – both spoken and written
  • Excellent English  and Chinese language skills (Mandarin), additional languages are a plus
  • You are convincing while also being personable, helpful, and competent
  • A high degree of flexibility, team spirit, independence and always open to new tasks
  • You are willing to work in a shift model
  • You are in possession of a valid work-permit for Germany
Gestalte mit uns die Zukunft von Blacklane und:
  • You will work in the exciting and innovative market of global ground transportation
  • You will become part of an unique, international and professional team, that is characterized by flat hierarchies, a family-like atmosphere, flexible working hours and an open feedback culture
  • You will have the tremendous opportunity to grow with us and develop your skills, supported by our talent management team
  • You will work in a modern office with a variety of fresh fruits and drinks, regular company and team events and a lot of fun games
  • We will support you in visa, relocation and other administrative issues

Deine Bewerbung

Wir freuen uns über Dein Interesse an Blacklane. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload Deiner Daten haben, wende dich gerne per Email an career@blacklane.com.

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